Customer Grievance Redressal Policy

We are committed to providing efficient and transparent HSRP booking services. If you experience any issues related to booking, payment, appointment scheduling, fitment, or service quality, you may submit a grievance through our customer support channels.

Types of Grievances

Users may raise complaints regarding:

HSRP booking issues.
Payment failures or transaction-related concerns.
Incorrect booking details.
Appointment scheduling or rescheduling requests.
Delays in HSRP production or installation.
Service quality at fitment centers.
Refund-related queries (where applicable).
Any other service-related concerns.
Grievance Submission

To register a complaint, users may provide the following details:

Booking Reference Number.
Vehicle Registration Number.
Applicant Name.
Contact Number and Email Address.
Detailed description of the issue.
Resolution Timeline
Acknowledgment of grievance: Within 2 business days.
Initial review and investigation: Within 5 business days.
Resolution or response: Within 7–15 business days, depending on the nature of the complaint.

Complex cases requiring verification from third-party agencies, fitment centers, or government authorities may require additional time.

Escalation Process

If a user is not satisfied with the initial response, the grievance may be escalated to the designated Grievance Officer for further review.

Grievance Officer

Grievance Officer: [Name]
Email: [Email Address]
Phone: [Contact Number]
Office Hours: Monday to Friday, 9:00 AM to 6:00 PM

Important Note

Grievances related to government regulations, vehicle registration records, or transport department policies may be subject to review by the concerned government authority. Resolution timelines for such matters may vary based on the response received from the relevant department.

We value customer feedback and strive to resolve all complaints fairly, promptly, and transparently.